FAQs

Toubkal Guide

Who is behind Toubkal Guide?

The owner of Toubkal Guide is Jamal Imerhane. 
Originally from Imlil (Berber village in the Atlas Mountains), he started out as a muleteer with individuals and groups. For years now, he has organized and lead tours and treks in the Atlas Mountains and around the Kingdom of Morocco. From basic one day guided walks to full package tours and treks, including transfers, accommodation, food, guides, mules, tents, kitchen materials and much more! 

He has been working with different international travel organizations, such as Shoestring, Imaginative Travels and INTI Reizen.

In addition to his experience in and knowledge of the Atlas Mountains and the Kingdom of Morocco, his diploma from the centre for professional guides, makes him a qualified and certified guide.

Is Toubkal Guide also able to arrange airline tickets or other transportation?

Toubkal Guide is a ‘tour operator’ and not a ‘travel agent. Therefore, we do not provide any kind of information on airlines or the cost of air flights into or out of Morocco. We of course are able to give you some tips regarding transportation:

By Air  Morocco has three main international airports: Casablanca, Tangier and Agadir. You can also fly direct to Fes, Marrakech and Oujda from Paris, Amsterdam, Berlin and other European cities. Most long distance flights will arrive in Casablanca. It's a modern airport with plenty of transport options to take you in to the center of town or to other destinations in Morocco. You can take a train to the city center or grande taxi (about 250 Dirhams).  Most major European airlines fly to into Morocco including British Airways, Lufthansa, KLM, Air France, Alitalia, Sabena and Swissair. There are also several budget and charter airlines operating from Europe to Morocco including Atlas Blue North Africa's first low cost airline.

By Sea  There are several car and passenger ferry services which offer routes between Spain, Gibraltar, France and Italy to Morocco. Moroccan national train service  ONCF

Moroccan national bus companies  SupratoursCTM

Taxis You'll usually see two types of taxis in most major Moroccan cities, "big taxis" (grand taxis) and "small taxis" (petit taxis). The grand taxis are shared taxis and will cover longer distances. The petit taxis work like regular taxis everywhere. If the meter doesn't work, negotiate your fare in advance. If you don't have a lot of luggage, then always opt for a petit taxi for trips around town. It is much cheaper.

Renting a Car  Most of the major car rental agencies have offices in Morocco and there are plenty of online car rental portals to book from, Gardenia Tours in Marrakech one of them. The roads in Morocco are quite good but be aware that the distances between major towns can be significant.

What does the term 'driver/guide' mean?

The term 'driver/guide' means that our drivers ‘guide’ our client from "Point A to Point B".

Do you employ local people wherever possible?

We employ local people when ever possible (muleteers, drivers, guides, guest house owners in the mountains, etc). By booking with Toubkalguide you also help support the local economy with cash, spreads the wealth from private home to local shopkeeper in the village and beyond.

Do you ensure that the local people are given a fair price for their work or service?

Local people are sometimes badly paid. For example a porter or a muleteer with a mule gets the Moroccan Ministries' recommended minimum. We strive to pay higher than this. Also your tip is important to support their livelihood. Please tip well when deserved!

Is it possible to make a booking through the website?

Yes you are able to make a booking through the website. You can do this as followed: 
Click on Booking Enquiry. This will open a form. Fill out your personal information, select your preferred trek or tour, the preferred start date and the number of people in your group.

After filling out the form, click on send to send us the information. After receiving your enquiry, we will contact you as soon as possible by email.

How can I cancel my booking?

When you have to cancel your booking due to circumstances, you should contact us by phone or e-mail.

How can I pay?

Before we start making the arrangements for your trek we need to ask you to send us a deposit as a confirmation. This deposit can be paid either by Western Union or to our bank account. If your departure date is close, then a phone call will also be sufficient as a confirmation.

Which ever method you prefer. Let us know how you transfer it, so we can keep track of it from our side too.  

The remaining sum can be either paid in euros or dirham at the beginning of the trek/tour.

To which bank account can I transfer my payment?

Your deposit or full payment can be transfered to this bank account: Name: Jamal Imerhane  Bank account: 011450000001200000408633

The address of the bank is: BMCE Banc Marrakech Medina Rue Moulay Ismail Marrakech, Maroc

SWIFT/BIC code: bmcemamc

IBAN: 450000001200

You can also pay us by Western Union to the following address:  Jamal Imerhane Douar Taourirte ASNI - Poste Asni CP 42152 Marrakech, Maroc

Can I pay by credit card?

Sorry, for the moment we can not offer you this service.

I'm too late with paying my booking. Will my booking continue?

When you haven't paid your trek or tour in time, Toubkalguide has the right to cancel the booking from our side.