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Q:
Who is behind Toubkalguide.com?
A: The driving force behind
Toubkalguide.com is Jamal
Imerhane.
Originally from Imlil (Berber
village in the Atlas Mountains),
he started out as a muleteer
with individuals and groups. For
years now, he has organized and
lead tours and treks in the
Atlas Mountains and around the
Kingdom of Morocco. From basic
one day guided walks to full
package tours and treks,
including transfers,
accommodation, food, guides,
mules, tents, kitchen materials
and much more!
He has been working with
different international travel
organizations, such as
Shoestring, Imaginative Travels
and INTI Reizen.
In addition to his experience in
and knowledge of the Atlas
Mountains and the Kingdom of
Morocco, his diploma from the
centre for professional guides,
makes him a qualified and
certified guide.
Q:
Is Toubkalguide also able to
arrange airline tickets or other
transportation?
A: Toubkalguide is a ‘tour
operator’ and not a ‘travel
agent. Therefore, we do not
provide any kind of information
on airlines or the cost of air
flights into or out of Morocco.
We of course are able to give
you some tips regarding
transportation:
By Air
Morocco has three main
international airports:
Casablanca, Tangier and Agadir.
You can also fly direct to Fes,
Marrakech and Oujda from Paris,
Amsterdam, Berlin and other
European cities. Most long
distance flights will arrive in
Casablanca. It's a modern
airport with plenty of transport
options to take you in to the
center of town or to other
destinations in Morocco. You can
take a train to the city center
or grande taxi (about 250
Dirhams).
Most major European airlines fly
to into Morocco including
British Airways, Lufthansa, KLM,
Air France, Alitalia, Sabena and
Swissair. There are also several
budget and charter airlines
operating from Europe to Morocco
including Atlas Blue North
Africa's first low cost airline.
By Sea
There are several car and
passenger ferry services which
offer routes between Spain,
Gibraltar, France and Italy to
Morocco.
Moroccan national train
service
ONCF
Moroccan national bus companies
Supratours,
CTM
Taxis
You'll usually see two types
of taxis in most major Moroccan
cities, "big taxis" (grand taxis)
and "small taxis" (petit taxis).
The grand taxis are shared taxis
and will cover longer distances.
The petit taxis work like
regular taxis everywhere. If the
meter doesn't work, negotiate
your fare in advance. If you
don't have a lot of luggage,
then always opt for a petit taxi
for trips around town. It is
much cheaper.
Renting a Car
Most of the major car rental
agencies have offices in Morocco
and there are plenty of online
car rental portals to book from,
Gardenia Tours in Marrakech one
of them. The roads in Morocco
are quite good but be aware that
the distances between major
towns can be significant.
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Q:
What
does the term 'driver/guide'
mean?
A: The term 'driver/guide' means that our drivers ‘guide’
our client from "Point A to
Point B".
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Q:
Do you employ local people
wherever possible?
A: We employ local people
when ever possible (muleteers, drivers, guides,
guest house owners in the
mountains, etc). By booking with
Toubkalguide you also help
support the local economy with
cash, spreads the wealth from
private home to local shopkeeper
in the village and beyond.
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 Q:
Do you ensure that the local
people are given a fair price
for their work or service?
A: Local people are
sometimes badly paid. For
example a porter or a muleteer
with a mule gets the Moroccan
Ministries' recommended minimum.
We strive to pay higher than
this. Also your tip is important
to support their livelihood.
Please tip well when deserved!
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Q:
Is it possible to make a booking
through the website?
A:
Yes you are able to make a
booking through the website. You
can do this as followed:
Click on Booking Enquiry. This
will open a form.
Fill out your personal
information, select your
preferred trek or tour, the
preferred start date and the
number of people in your group.
After filling out the form,
click on send to send us the
information. After receiving
your enquiry, we will contact
you as soon as possible by
email.
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Q:
How can I cancel my booking?
When you have to cancel your
booking due to circumstances,
you should contact us by phone
or e-mail.
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Q: How
can I pay?
Before we start making the
arrangements for your trek we need to ask you to send
us a deposit as a confirmation.
This deposit can be paid either
by Western Union or to our bank
account. If your departure date
is close, then a phone call will
also be sufficient as a
confirmation.
Which ever method you prefer.
Let us know how you transfer it,
so we can keep track of it from
our side too.
The remaining sum can be either
paid in euros or dirham at the
beginning of the trek/tour.
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Q:
To which bank account can I
transfer my payment?
Your deposit or full payment can
be transfered to this bank
account:
Name: Jamal Imerhane
Bank account:
011450000001200000408633
The address of the bank is:
BMCE Banc
Marrakech Medina
Rue Moulay Ismail
Marrakech, Maroc
SWIFT/BIC code: bmcemamc
IBAN: 450000001200
You can also
pay us by Western Union to the
following address:
Jamal Imerhane
Douar Taourirte ASNI - Poste
Asni
CP 42152 Marrakech, Maroc
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Q:
Can I pay by credit card?
Sorry, for the moment we can not
offer you this service.
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Q:
I'm too late with paying my
booking. Will my booking
continue?
A: When you haven't paid
your trek or tour in time,
Toubkalguide has the right to
cancel the booking from our side.
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