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Terms & Conditions

Our contract

All bookings are made with Toubkal Guide. By booking a trip with us you are deemed to have agreed to these booking conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your itinerary.

Your details

Once your booking is confirmed, you must supply us a passenger booking form on our “contact us” page.

Pricing

All prices are in Euros and based on currency exchange rates effective to the date of itinerary and are subject to change if you pay with local currency. Any supplements payable locally, will be expressed in the local currency.

Bookings & Payments

To confirm your booking a deposit of 30% of the total package price is required. Deposits are due within 7 days of booking and are non-refundable. Deposits can be made by Transferwise.

All final payments must be done in cash at pick up at our office in Imlil or Marrakech. The payment can be made in Euros, Dirhams, British Pounds or US Dollars.

It is possible to choose for full payment via bank transfer as well.

If you book less than 24 hours before departure the total tour price is payable at pick up at our office in Imlil or Marrakech.

Passports and Visas

You must carry a valid passport and have obtained a tourist visa if needed before departure. Your passport must be valid for 6 months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates. Toubkal Guide is not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.

Hotel Bookings

On our Atlas & sahara desert tours, it is our responsibility to choose and book the hotels on your behalf. We do not guarantee any particular hotel, but we do guarantee hotel standards. i.e. 3 or 5-star properties. Hotels properties may change due to unforeseen circumstances beyond our control by hotel operators.

Cancellation by the client/traveller

If you cancel a trip after making a booking you will lose some or all of the money you have paid for the trip. A cancellation will only be effective when we receive written confirmation via email of the cancellation

Any cancelled trip will result in a loss of the deposit.

Up to 8 weeks before the departure date: deposit plus any plus any non-refundable payments to third parties.

Up to 6 weeks before departure date: 40 % percent of the total amount.

Up to 4 weeks before departure date: 50 % percent of the total amount.

Up to 2 weeks before departure date: 75 % percent of the total amount.

Up to 1 week before departure date: 90 % percent of the total amount.

Within 7 days before departure date: 100 % percent of the total amount.

The remaining amount should be paid through Transferwise. You will receive an invoice.

Cancellation by Toubkal Guide

We may cancel a trip at any time up to seven days before departure. In case of terrorism, natural disasters, political instability or other external events it is not viable for us to operate your planned itinerary or tour. If we cancel a trip you may choose between us applying the amounts paid toward an alternative date or receiving a full refund. We are not responsible for any incidental expenses that you may have incurred as a result of your booking.

Severability

In the event that any term or condition contained in these Booking Terms & Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason then such term or conditions shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue binding.

Errors & omissions

Although we have made a concerted attempt to verify the accuracy of statement made in our trip documentation including website and itinerary, we cannot be held responsible for any error, omission or unintentional mis-representation that may occur.

Responsibility & Flexibility & Itinerary Changes

You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives to travel plans. The itinerary provided is representative of the type of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances, political disturbances, events or safety concerns.

Complaints

If you our client or passenger has a complaint of any form about our services provided, please firstly inform our local staff immediately so they can attempt to rectify the matter. If satisfaction is not reached through these means then any further complaints should be put in writing within 15 days. Response to complaints can take up to 30 days from receipt.